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Salesforce

Enterprise apps · Public · 21 named customers · 1 renewed

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21 stories

DateWhat happened
September 2026
Sep 1610 days agoLive Nation EntertainmentExpanded Agentforce fan support to its U.S. venues after a festival agent pilotExpansionSalesforce
Sep 1511 days agoSiemensUsed Agentforce to qualify every inbound lead for its 18,000 sellersExpansionSalesforce
Sep 1412 days agoTransportation Security AdministrationDeployed an AI agent that answers routine traveler questions about airport securityAdoptionSalesforce
August 2026
Aug 57 weeks agoU.S. ArmyDeployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources CommandAdoptionSalesforce
July 2026
Jul 242 months agoDepartment of Veterans AffairsSigned a three-year Agentic Enterprise License Agreement across the departmentExpansionSalesforce
Jul 82 months agoDepartment of the Air ForceReplaced a legacy fleet system to manage 84,000 vehicles across 389 locationsMigrationfrom legacy ERP fleet management systemSalesforce
June 2026
Jun 53 months agoFIFABrought Agentforce 360 and Slack to World Cup 2026 operations and fan engagementAdoptionSalesforce
May 2026
May 214 months agoLaboratoires Pierre FabreUnified its medical and dermo-cosmetics CRM onto one platform for 4,000 usersExpansionSalesforce
May 64 months agoMerck Animal HealthSelected Agentforce Life Sciences for a unified view of vets and animal ownersAdoptionSalesforce
April 2026
Apr 285 months agoModernaSelected Agentforce Life Sciences to unify global commercial operationsAdoptionSalesforce
Apr 205 months agoChiesi GroupSelected Agentforce Life Sciences to modernize engagement with healthcare professionalsAdoptionSalesforce
March 2026
Mar 266 months agoDepartment of LaborRebuilt its National Contact Center on Salesforce and launched a 24/7 AI agentAdoptionSalesforce
Mar 36 months agoFormula 1Extended its multi-year partnership and launched an Agentforce fan companion agentRenewalSalesforce
February 2026
Feb 267 months agoSunrunReplaced legacy ITSM tooling for 750 service desk users and 11,000 employeesMigrationfrom legacy ITSM infrastructureSalesforce
December 2025
Dec 179 months agoNovartisChose Agentforce Life Sciences for a five-year global customer engagement rolloutExpansionSalesforce
Dec 119 months agoDepartment of TransportationExpanded Salesforce agencywide and added AI agents for grants and safety systemsExpansionSalesforce
Dec 49 months agoAstraZenecaMade Agentforce Life Sciences its unified global customer engagement platformAdoptionSalesforce
October 2025
Oct 1411 months agoWilliams-SonomaDeployed AI service agents across its nine retail brandsAdoptionSalesforce
May 2025
May 221 year agoBouygues TelecomAdded Agentforce to its CRM after rolling out an AI console to 6,000 advisorsExpansionSalesforce
May 211 year agoIndeedDeployed Agentforce to automate employer account onboarding supportAdoptionSalesforce
March 2025
Mar 111 year agoSingapore AirlinesAdded Agentforce and Data Cloud to its customer case management systemAdoptionSalesforce
About and retention

Retention over time

  • Renewed
  • Adopted or expanded
  • Customer moved away
  • Consolidated
20252026
Salesforce
Category
Enterprise apps
Stories
21
Status
Public
Headquarters
San Francisco, United States
Founded
1999
Website
salesforce.com
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