VendorsEnterprise apps

Salesforce

Enterprise apps · Public · 28 named customers · 1 renewed

September 2026

Live Nation EntertainmentExpanded Agentforce fan support to its U.S. venues after a festival agent pilotSalesforceStory →ExpandedSep 15

SiemensUsed Agentforce to qualify every inbound lead for its 18,000 sellersSalesforceStory →AdoptedUnverifiedSep 14

FIFAPower workforce operations, host city coordination, and fan engagement across tournaments.salesforce.comStory →AdoptedSep 14

Transportation Security AdministrationDeployed an AI agent that answers routine traveler questions about airport securitySalesforceStory →

August 2026

AdoptedAug 5

U.S. ArmyDeployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources CommandSalesforceStory →

July 2026

ExpandedJul 24

Department of Veterans AffairsSigned a three-year Agentic Enterprise License Agreement across the departmentSalesforceStory →Moved toJul 8

Department of the Air ForceReplaced a legacy fleet system to manage 84,000 vehicles across 389 locationsSalesforceStory →

June 2026

AdoptedJun 5

FIFABrought Agentforce 360 and Slack to World Cup 2026 operations and fan engagementSalesforceStory →

May 2026

ConsolidatedMay 21

Laboratoires Pierre FabreUnified its medical and dermo-cosmetics CRM onto one platform for 4,000 usersSalesforceStory →AdoptedMay 6

Merck Animal HealthSelected Agentforce Life Sciences for a unified view of vets and animal ownersSalesforceStory →

April 2026

AdoptedApr 28

ModernaSelected Agentforce Life Sciences to unify global commercial operationsSalesforceStory →AdoptedApr 20

Chiesi GroupSelected Agentforce Life Sciences to modernize engagement with healthcare professionalsSalesforceStory →

March 2026

AdoptedMar 26

Department of LaborRebuilt its National Contact Center on Salesforce and launched a 24/7 AI agentSalesforceStory →RenewedMar 3

Formula 1Extended its multi-year partnership and launched an Agentforce fan companion agentSalesforceStory →

February 2026

Moved toFeb 26

SunrunReplaced legacy ITSM tooling for 750 service desk users and 11,000 employeesSalesforceStory →

December 2025

ExpandedDec 17, 2025

NovartisChose Agentforce Life Sciences for a five-year global customer engagement rolloutSalesforceStory →ExpandedDec 11, 2025

Department of TransportationExpanded Salesforce agencywide and added AI agents for grants and safety systemsSalesforceStory →AdoptedDec 4, 2025

AstraZenecaMade Agentforce Life Sciences its unified global customer engagement platformSalesforceStory →

October 2025

AdoptedOct 14, 2025

Williams-SonomaDeployed AI service agents across its nine retail brandsSalesforceStory →

August 2025

AdoptedUnverifiedAug, 2025

PearsonDelivering autonomous support across chat and voice for learnerssalesforce.comStory →

May 2025

ExpandedMay 22, 2025

Bouygues TelecomAdded Agentforce to its CRM after rolling out an AI console to 6,000 advisorsSalesforceStory →AdoptedMay 21, 2025

IndeedDeployed Agentforce to automate employer account onboarding supportSalesforceStory →

March 2025

AdoptedMar 11, 2025

Singapore AirlinesAdded Agentforce and Data Cloud to its customer case management systemSalesforceStory →

Undated

ExpandedUnverifiedUndatedRiley Children's FoundationPrioritize 700,000 donor prospects and gain AI insights into the donation pipelinesalesforce.comStory →AdoptedUnverifiedUndated

Bouygues TelecomProvide customer service reps and field technicians with live service data and AI answer draftingsalesforce.comStory →AdoptedUnverifiedUndated

Equinox GroupEngaging digital leads, booking club tours, and providing in-app supportsalesforce.comStory →AdoptedUnverifiedUndated

GE AppliancesDelivering personalized support and appliance care servicesalesforce.comStory →AdoptedUnverifiedUndated

IndeedAnalyzing and activating customer data for campaigns and spend decisionssalesforce.comStory →AdoptedUnverifiedUndated

PepsiCoStreamline distribution, support, and digital channel enablement for retailers.salesforce.comStory →AdoptedUnverifiedUndated

SiemensBring complex industrial buying online and engage and qualify inbound leads on demand.salesforce.comStory →AdoptedUnverifiedUndated

Southwest AirlinesDeliver AI-powered self-service and unify operational data for fast, personalized support.salesforce.comStory →AdoptedUnverifiedUndated

UberAutonomously guide leads through sign-up and process RFPs to build media plans.salesforce.comStory →

Date	Customer	What happened	Kind	Source
September 2026
Sep 168 weeks ago	Live Nation Entertainment	Live Nation EntertainmentExpanded Agentforce fan support to its U.S. venues after a festival agent pilotExpansionSalesforce	Expansion	SalesforcePress release
Sep 158 weeks ago	Siemens	SiemensUsed Agentforce to qualify every inbound lead for its 18,000 sellersExpansionSalesforce	Expansion	SalesforcePress release
Sep 148 weeks ago	FIFA	FIFAPower workforce operations, host city coordination, and fan engagement across tournaments.AdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
Sep 148 weeks ago	Transportation Security Administration	Transportation Security AdministrationDeployed an AI agent that answers routine traveler questions about airport securityAdoptionSalesforce	Adoption	SalesforcePress release
August 2026
Aug 53 months ago	U.S. Army	U.S. ArmyDeployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources CommandAdoptionSalesforce	Adoption	SalesforcePress release
July 2026
Jul 243 months ago	Department of Veterans Affairs	Department of Veterans AffairsSigned a three-year Agentic Enterprise License Agreement across the departmentExpansionSalesforce	Expansion	SalesforcePress release
Jul 84 months ago	Department of the Air Force	Department of the Air ForceReplaced a legacy fleet system to manage 84,000 vehicles across 389 locationsMigrationfrom legacy ERP fleet management systemSalesforce	Migrationfrom legacy ERP fleet management system	SalesforcePress release
June 2026
Jun 55 months ago	FIFA	FIFABrought Agentforce 360 and Slack to World Cup 2026 operations and fan engagementAdoptionSalesforce	Adoption	SalesforcePress release
May 2026
May 215 months ago	Laboratoires Pierre Fabre	Laboratoires Pierre FabreUnified its medical and dermo-cosmetics CRM onto one platform for 4,000 usersExpansionSalesforce	Expansion	SalesforcePress release
May 66 months ago	Merck Animal Health	Merck Animal HealthSelected Agentforce Life Sciences for a unified view of vets and animal ownersAdoptionSalesforce	Adoption	SalesforcePress release
April 2026
Apr 286 months ago	Moderna	ModernaSelected Agentforce Life Sciences to unify global commercial operationsAdoptionSalesforce	Adoption	SalesforcePress release
Apr 206 months ago	Chiesi Group	Chiesi GroupSelected Agentforce Life Sciences to modernize engagement with healthcare professionalsAdoptionSalesforce	Adoption	SalesforcePress release
March 2026
Mar 267 months ago	Department of Labor	Department of LaborRebuilt its National Contact Center on Salesforce and launched a 24/7 AI agentAdoptionSalesforce	Adoption	SalesforcePress release
Mar 38 months ago	Formula 1	Formula 1Extended its multi-year partnership and launched an Agentforce fan companion agentRenewalSalesforce	Renewal	SalesforcePress release
February 2026
Feb 268 months ago	Sunrun	SunrunReplaced legacy ITSM tooling for 750 service desk users and 11,000 employeesMigrationfrom legacy ITSM infrastructureSalesforce	Migrationfrom legacy ITSM infrastructure	SalesforcePress release
December 2025
Dec 1710 months ago	Novartis	NovartisChose Agentforce Life Sciences for a five-year global customer engagement rolloutExpansionSalesforce	Expansion	SalesforcePress release
Dec 1111 months ago	Department of Transportation	Department of TransportationExpanded Salesforce agencywide and added AI agents for grants and safety systemsExpansionSalesforce	Expansion	SalesforcePress release
Dec 411 months ago	AstraZeneca	AstraZenecaMade Agentforce Life Sciences its unified global customer engagement platformAdoptionSalesforce	Adoption	SalesforcePress release
October 2025
Oct 141 year ago	Williams-Sonoma	Williams-SonomaDeployed AI service agents across its nine retail brandsAdoptionSalesforce	Adoption	SalesforcePress release
August 2025
Aug1 year ago	Pearson	PearsonDelivering autonomous support across chat and voice for learnersAdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
May 2025
May 221 year ago	Bouygues Telecom	Bouygues TelecomAdded Agentforce to its CRM after rolling out an AI console to 6,000 advisorsExpansionSalesforce	Expansion	SalesforcePress release
May 211 year ago	Indeed	IndeedDeployed Agentforce to automate employer account onboarding supportAdoptionSalesforce	Adoption	SalesforcePress release
March 2025
Mar 111 year ago	Singapore Airlines	Singapore AirlinesAdded Agentforce and Data Cloud to its customer case management systemAdoptionSalesforce	Adoption	SalesforcePress release
Undated
	Riley Children's Foundation	Riley Children's FoundationPrioritize 700,000 donor prospects and gain AI insights into the donation pipelineExpansionUnverifiedsalesforce.com	Expansion	salesforce.comVendor case study
	Bouygues Telecom	Bouygues TelecomProvide customer service reps and field technicians with live service data and AI answer draftingAdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	Equinox Group	Equinox GroupEngaging digital leads, booking club tours, and providing in-app supportAdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	GE Appliances	GE AppliancesDelivering personalized support and appliance care serviceAdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	Indeed	IndeedAnalyzing and activating customer data for campaigns and spend decisionsAdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	PepsiCo	PepsiCoStreamline distribution, support, and digital channel enablement for retailers.AdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	Siemens	SiemensBring complex industrial buying online and engage and qualify inbound leads on demand.AdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	Southwest Airlines	Southwest AirlinesDeliver AI-powered self-service and unify operational data for fast, personalized support.AdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study
	Uber	UberAutonomously guide leads through sign-up and process RFPs to build media plans.AdoptionUnverifiedsalesforce.com	Adoption	salesforce.comVendor case study

Named customers

Customer	Industry	What for	Relationship	Stories
Formula 1 Renewed	Sports	Extended its multi-year partnership and launched an Agentforce fan companion agent Mar 20268 months ago	Renewed	1
Laboratoires Pierre Fabre Consolidated	Healthcare	Unified its medical and dermo-cosmetics CRM onto one platform for 4,000 users May 20265 months ago	Consolidated	1
Sunrun Moved to	Energy	Replaced legacy ITSM tooling for 750 service desk users and 11,000 employees Feb 20268 months ago	Moved to	1
Department of the Air Force Moved to	Public sector	Replaced a legacy fleet system to manage 84,000 vehicles across 389 locations Jul 20264 months ago	Moved to	1
Siemens Expanded	Manufacturing	Used Agentforce to qualify every inbound lead for its 18,000 sellers Sep 20268 weeks ago · 2 stories	Expanded	2
Bouygues Telecom Expanded	Telecom	Added Agentforce to its CRM after rolling out an AI console to 6,000 advisors May 20251 year ago · 2 stories	Expanded	2
Riley Children's Foundation Expanded	Healthcare	Prioritize 700,000 donor prospects and gain AI insights into the donation pipeline Undated	Expanded	1
Department of Transportation Expanded	Public sector	Expanded Salesforce agencywide and added AI agents for grants and safety systems Dec 202511 months ago	Expanded	1
Novartis Expanded	Healthcare	Chose Agentforce Life Sciences for a five-year global customer engagement rollout Dec 202510 months ago	Expanded	1
Department of Veterans Affairs Expanded	Public sector	Signed a three-year Agentic Enterprise License Agreement across the department Jul 20263 months ago	Expanded	1
Live Nation Entertainment Expanded	Media	Expanded Agentforce fan support to its U.S. venues after a festival agent pilot Sep 20268 weeks ago	Expanded	1
Indeed Adopted	Technology	Deployed Agentforce to automate employer account onboarding support May 20251 year ago · 2 stories	Adopted	2
FIFA Adopted	Sports	Power workforce operations, host city coordination, and fan engagement across tournaments. Sep 20268 weeks ago · 2 stories	Adopted	2
Uber Adopted	Travel	Autonomously guide leads through sign-up and process RFPs to build media plans. Undated	Adopted	1
Southwest Airlines Adopted	Travel	Deliver AI-powered self-service and unify operational data for fast, personalized support. Undated	Adopted	1
PepsiCo Adopted	Consumer goods	Streamline distribution, support, and digital channel enablement for retailers. Undated	Adopted	1
GE Appliances Adopted	Manufacturing	Delivering personalized support and appliance care service Undated	Adopted	1
Equinox Group Adopted	Sports	Engaging digital leads, booking club tours, and providing in-app support Undated	Adopted	1
Singapore Airlines Adopted	Travel	Added Agentforce and Data Cloud to its customer case management system Mar 20251 year ago	Adopted	1
Pearson Adopted	Education	Delivering autonomous support across chat and voice for learners Aug 20251 year ago	Adopted	1
Williams-Sonoma Adopted	Retail	Deployed AI service agents across its nine retail brands Oct 20251 year ago	Adopted	1
AstraZeneca Adopted	Healthcare	Made Agentforce Life Sciences its unified global customer engagement platform Dec 202511 months ago	Adopted	1
Department of Labor Adopted	Public sector	Rebuilt its National Contact Center on Salesforce and launched a 24/7 AI agent Mar 20267 months ago	Adopted	1
Chiesi Group Adopted	Healthcare	Selected Agentforce Life Sciences to modernize engagement with healthcare professionals Apr 20266 months ago	Adopted	1
Moderna Adopted	Healthcare	Selected Agentforce Life Sciences to unify global commercial operations Apr 20266 months ago	Adopted	1
Merck Animal Health Adopted	Healthcare	Selected Agentforce Life Sciences for a unified view of vets and animal owners May 20266 months ago	Adopted	1
U.S. Army Adopted	Public sector	Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command Aug 20263 months ago	Adopted	1
Transportation Security Administration Adopted	Public sector	Deployed an AI agent that answers routine traveler questions about airport security Sep 20268 weeks ago	Adopted	1

About and retention

Retention over time

Renewed
Adopted or expanded
Customer moved away
Consolidated

20252026

Salesforce23

Category: Enterprise apps
Stories: 32
Status: Public
Headquarters: San Francisco, United States
Founded: 1999
Website: salesforce.com