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Stories572 Customers410

572 stories · 410 customers

Transportation Security Administration Salesforce

How Transportation Security Administration uses Salesforce

Adopted · Press release · Sep 2026 · Agentforce, Public Sector Solutions

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Deployed an AI agent that answers routine traveler questions about airport security

Stated outcome: 96% of routine inquiries resolved

From TSA Improves Travel Experience for Millions Using Agentforce, Salesforce, Sep 2026.8 weeks agoChecked Sep 26, 2026 Transportation Security Administration stack · Salesforce customers

Other Salesforce customers

Live Nation EntertainmentExpanded Agentforce fan support to its U.S. venues after a festival agent pilotSalesforceStory →ExpandedSep 15

SiemensUsed Agentforce to qualify every inbound lead for its 18,000 sellersSalesforceStory →AdoptedUnverifiedSep 14

FIFAPower workforce operations, host city coordination, and fan engagement across tournaments.salesforce.comStory →AdoptedAug 5

U.S. ArmyDeployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources CommandSalesforceStory →ExpandedJul 24

Department of Veterans AffairsSigned a three-year Agentic Enterprise License Agreement across the departmentSalesforceStory →Moved toJul 8

Department of the Air ForceReplaced a legacy fleet system to manage 84,000 vehicles across 389 locationsSalesforceStory →

Date	Customer	What	Source
Sep 20268 weeks ago	Live Nation Entertainment	Sep 2026Expanded Agentforce fan support to its U.S. venues after a festival agent pilot Live Nation EntertainmentExpanded37,000 fan interactions in 12 daysSalesforce	SalesforcePress release · Checked Sep 26, 2026
Sep 20268 weeks ago	Siemens	Sep 2026Used Agentforce to qualify every inbound lead for its 18,000 sellers SiemensExpanded100% of inbound leads engagedSalesforce	SalesforcePress release · Checked Sep 26, 2026
Sep 20268 weeks ago	FIFA	Sep 2026Power workforce operations, host city coordination, and fan engagement across tournaments.unverified FIFAAdoptedsalesforce.com	salesforce.comVendor case study · Checked Oct 7, 2026
Aug 20263 months ago	U.S. Army	Aug 2026Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command U.S. ArmyAdopted9.2 million people supportedSalesforce	SalesforcePress release · Checked Sep 26, 2026
Jul 20263 months ago	Department of Veterans Affairs	Jul 2026Signed a three-year Agentic Enterprise License Agreement across the department Department of Veterans AffairsExpanded$1.6B over 3 yearsSalesforce	SalesforcePress release · Checked Sep 26, 2026
Jul 20264 months ago	Department of the Air Force	Jul 2026Replaced a legacy fleet system to manage 84,000 vehicles across 389 locations Department of the Air ForceMoved tofrom legacy ERP fleet management system$13.5B vehicle fleetSalesforce	SalesforcePress release · Checked Sep 26, 2026