Adopted · Press release · Sep 2026 · Agentforce, Public Sector Solutions
Deployed an AI agent that answers routine traveler questions about airport security
Stated outcome: 96% of routine inquiries resolved
From TSA Improves Travel Experience for Millions Using Agentforce, Salesforce, Sep 2026.12 days ago Transportation Security Administration stack · Salesforce customers
| Date | What |
|---|---|
| Sep 202610 days ago | Expanded Agentforce fan support to its U.S. venues after a festival agent pilot |
| Sep 202611 days ago | Used Agentforce to qualify every inbound lead for its 18,000 sellers |
| Aug 20267 weeks ago | Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command |
| Jul 20262 months ago | Signed a three-year Agentic Enterprise License Agreement across the department |
| Jul 20262 months ago | Replaced a legacy fleet system to manage 84,000 vehicles across 389 locations |
| Jun 20263 months ago | Brought Agentforce 360 and Slack to World Cup 2026 operations and fan engagement |
Saturdays: new public customer stories, renewals and migrations, only in weeks with some.