Adopted · Press release · Mar 2025 · Agentforce, Service Cloud, Data Cloud
Added Agentforce and Data Cloud to its customer case management system
From Singapore Airlines and Salesforce Collaborate on AI-Powered Customer Servicing Applications, Plan to Co-Develop More Solutions for the Airline Industry, Salesforce, Mar 2025.1 year ago Singapore Airlines stack · Salesforce customers
| Date | What |
|---|---|
| Sep 202610 days ago | Expanded Agentforce fan support to its U.S. venues after a festival agent pilot |
| Sep 202611 days ago | Used Agentforce to qualify every inbound lead for its 18,000 sellers |
| Sep 202612 days ago | Deployed an AI agent that answers routine traveler questions about airport security |
| Aug 20267 weeks ago | Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command |
| Jul 20262 months ago | Signed a three-year Agentic Enterprise License Agreement across the department |
| Jul 20262 months ago | Replaced a legacy fleet system to manage 84,000 vehicles across 389 locations |
Saturdays: new public customer stories, renewals and migrations, only in weeks with some.