Adopted · Vendor case study · Undated · Agentforce, Service Cloud · Unverified
Deliver AI-powered self-service and unify operational data for fast, personalized support.
Together, these solutions make every interaction faster, more personal, and more connected for employees and customers alike.
From The Southwest Airlines® Agentic Enterprise enables legendary hospitality at scale. | Salesforce, salesforce.com.Checked Oct 7, 2026 Southwest Airlines stack · Salesforce customers
Unverified: found by the daily run and not yet checked by hand.
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Jun 2026Named AWS preferred cloud and set a move from on-premises to a cloud, AI-enabled stack by 2028 AWSMoved tofrom on-premises data centersKiro used by 2,700+ developersAmazon |
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| Sep 2026Expanded Agentforce fan support to its U.S. venues after a festival agent pilot |
| Sep 2026Used Agentforce to qualify every inbound lead for its 18,000 sellers |
| Sep 2026Power workforce operations, host city coordination, and fan engagement across tournaments.unverified |
| Sep 2026Deployed an AI agent that answers routine traveler questions about airport security |
| Aug 2026Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command |
| Jul 2026Signed a three-year Agentic Enterprise License Agreement across the department |
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