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PearsonSalesforce

How Pearson uses Salesforce

Adopted · Vendor case study · Aug 2025 · Agentforce, Data 360, Service Cloud · Unverified

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Delivering autonomous support across chat and voice for learners

Stated outcome: 225,000 questions answered and $928,000 saved

With Data 360, the Pearson Virtual Assistant can perform semantic searches, which means it understands the intent behind a learner query rather than just matching exact phrases.

From Pearson keeps learning on track with support from Agentforce. | Salesforce, salesforce.com, Aug 2025.1 year agoChecked Oct 11, 2026 Pearson stack · Salesforce customers

Unverified: found by the daily run and not yet checked by hand.

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