Who uses what

Stories552Customers397

552 stories · 397 customers

Bouygues TelecomSalesforce

How Bouygues Telecom uses Salesforce

Adopted · Vendor case study · Undated · Agentforce, Data 360, Field Service · Unverified

Read the source

Provide customer service reps and field technicians with live service data and AI answer drafting

Stated outcome: 95% accuracy rate for Agentforce's answers

Powered by Data 360, Agentforce turns more than 500 articles and live service data into precise, tailored answers for service reps and in-store associates.

From Bouygues Telecom serves more, faster as an Agentic Enterprise | Salesforce, salesforce.com.Checked Oct 11, 2026 Bouygues Telecom stack · Salesforce customers

Unverified: found by the daily run and not yet checked by hand.

More from Bouygues Telecom

ExpandedMay 22, 2025SalesforceAdded Agentforce to its CRM after rolling out an AI console to 6,000 advisorsSalesforceStory →
What
May 2025Added Agentforce to its CRM after rolling out an AI console to 6,000 advisors
SalesforceExpandedSalesforce

Other Salesforce customers

ExpandedSep 16Live Nation EntertainmentExpanded Agentforce fan support to its U.S. venues after a festival agent pilotSalesforceStory →ExpandedSep 15SiemensUsed Agentforce to qualify every inbound lead for its 18,000 sellersSalesforceStory →AdoptedUnverifiedSep 14FIFAPower workforce operations, host city coordination, and fan engagement across tournaments.salesforce.comStory →AdoptedSep 14Transportation Security AdministrationDeployed an AI agent that answers routine traveler questions about airport securitySalesforceStory →AdoptedAug 5U.S. ArmyDeployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources CommandSalesforceStory →ExpandedJul 24Department of Veterans AffairsSigned a three-year Agentic Enterprise License Agreement across the departmentSalesforceStory →
What
Sep 2026Expanded Agentforce fan support to its U.S. venues after a festival agent pilot
Live Nation EntertainmentExpandedSalesforce
Sep 2026Used Agentforce to qualify every inbound lead for its 18,000 sellers
SiemensExpandedSalesforce
Sep 2026Power workforce operations, host city coordination, and fan engagement across tournaments.unverified
FIFAAdoptedsalesforce.com
Sep 2026Deployed an AI agent that answers routine traveler questions about airport security
Transportation Security AdministrationAdoptedSalesforce
Aug 2026Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command
U.S. ArmyAdoptedSalesforce
Jul 2026Signed a three-year Agentic Enterprise License Agreement across the department
Department of Veterans AffairsExpandedSalesforce