Moved from legacy ITSM infrastructure · Press release · Feb 2026 · Agentforce IT Service
Replaced legacy ITSM tooling for 750 service desk users and 11,000 employees
Stated outcome: 11,000 employees
From Salesforce Targets ITSM: 180 Organizations Adopt Agentforce IT Service, Salesforce, Feb 2026.7 months ago Sunrun stack · Salesforce customers
| Date | What |
|---|---|
| Sep 202610 days ago | Expanded Agentforce fan support to its U.S. venues after a festival agent pilot |
| Sep 202611 days ago | Used Agentforce to qualify every inbound lead for its 18,000 sellers |
| Sep 202612 days ago | Deployed an AI agent that answers routine traveler questions about airport security |
| Aug 20267 weeks ago | Deployed IL5 Agentforce agents for 24/7 HR support at Army Human Resources Command |
| Jul 20262 months ago | Signed a three-year Agentic Enterprise License Agreement across the department |
| Jul 20262 months ago | Replaced a legacy fleet system to manage 84,000 vehicles across 389 locations |
Saturdays: new public customer stories, renewals and migrations, only in weeks with some.