Who uses what

Stories572Customers410

572 stories · 410 customers

VendorsEnterprise apps

ServiceNow

Enterprise apps · Public · 21 named customers

Website Company profile
July 2026
ExpandedJul 23ExperianExpanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platformServiceNowStory →AdoptedJul 22California Housing Finance AgencyDeployed AI self-service and agentic ticket resolution for its Dream for All call centerServiceNowStory →ConsolidatedJul 22District of ColumbiaReplaced a patchwork of contact center and workflow tools with the ServiceNow AI PlatformServiceNowStory →ExpandedJul 22City of RaleighPut AI agents on service ticket routing and is extending AI service to 500,000 residentsServiceNowStory →AdoptedJul 22State of HawaiiLaunched a statewide AI-enabled help desk and shared service platform in six weeksServiceNowStory →ExpandedJul 22LeidosAutomated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolutionServiceNowStory →
May 2026
AdoptedMay 6ZespriConnected ERP and operational platforms through Workflow Data Fabric to act on data in real timeServiceNowStory →ExpandedMay 6PayPalRan case management, discovery and SecOps at scale on ServiceNow's new data foundationServiceNowStory →AdoptedMay 5SiemensBrought conversational AI to employees for IT support and company communicationsServiceNowStory →AdoptedMay 5HoneywellRolled out an AI assistant built with ServiceNow and Moveworks to take over service desk chatsServiceNowStory →AdoptedMay 5DocusignBuilt a zero-touch service desk aiming to resolve 90% of tickets autonomouslyServiceNowStory →AdoptedMay 5NHLUsed AI Control Tower to scale AI across 32 clubs and 1,300+ games a seasonServiceNowStory →ExpandedMay 5HDFC BankDeployed ServiceNow AI across IT and risk operations with AI Control Tower as governance layerServiceNowStory →ExpandedMay 5Rolls-RoyceScaled AI self-service and autonomous actions across IT, HR and finance shared servicesServiceNowStory →
April 2026
AdoptedApr 27ROSSMANNDeployed six AI agents to handle store service requests across 800+ stores, replacing phone intakeServiceNowStory →AdoptedApr 22TridentCareAutomated scheduling across 127 markets and 5.4 million annual visits on ServiceNow CRMServiceNowStory →
March 2026
ExpandedMar 1NTT DOCOMOBuilt autonomous inter-carrier roaming fault resolution with StarHub on ServiceNow CRMServiceNowStory →
September 2025
AdoptedSep 3, 2025General Services AdministrationStruck a OneGov deal giving federal agencies up to 70% off ServiceNow ITSM Pro through 2028ServiceNowStory →
August 2025
ConsolidatedAug 19, 2025DFL Deutsche Fußball LigaMade ServiceNow the core platform for IT, HR and CRM workflows, replacing legacy systemsServiceNowStory →
April 2025
AdoptedApr 23, 2025VodafoneMoved 600 Irish business customers and 28 products onto ServiceNow telecom service managementServiceNowStory →AdoptedApr 16, 2025Bradesco FoundationRan IT and purchasing for 40 schools and 4,000+ staff on ServiceNowServiceNowStory →
About and retention

Retention over time

  • Renewed
  • Adopted or expanded
  • Customer moved away
  • Consolidated
20252026
ServiceNow
Category
Enterprise apps
Stories
21
Status
Public
Headquarters
Santa Clara, United States
Founded
2004
Website
servicenow.com
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