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ServiceNow

Enterprise apps · 21 named customers

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21 stories

DateWhat happened
July 2026
Jul 232 months agoExperianExpanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platformExpansionServiceNow
Jul 222 months agoCalifornia Housing Finance AgencyDeployed AI self-service and agentic ticket resolution for its Dream for All call centerAdoptionServiceNow
Jul 222 months agoDistrict of ColumbiaReplaced a patchwork of contact center and workflow tools with the ServiceNow AI PlatformMigrationfrom patchwork contact center toolsServiceNow
Jul 222 months agoCity of RaleighPut AI agents on service ticket routing and is extending AI service to 500,000 residentsExpansionServiceNow
Jul 222 months agoState of HawaiiLaunched a statewide AI-enabled help desk and shared service platform in six weeksAdoptionServiceNow
Jul 222 months agoLeidosAutomated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolutionExpansionServiceNow
May 2026
May 64 months agoZespriConnected ERP and operational platforms through Workflow Data Fabric to act on data in real timeAdoptionServiceNow
May 64 months agoPayPalRan case management, discovery and SecOps at scale on ServiceNow's new data foundationExpansionServiceNow
May 54 months agoSiemensBrought conversational AI to employees for IT support and company communicationsAdoptionServiceNow
May 54 months agoHoneywellRolled out an AI assistant built with ServiceNow and Moveworks to take over service desk chatsAdoptionServiceNow
May 54 months agoDocusignBuilt a zero-touch service desk aiming to resolve 90% of tickets autonomouslyAdoptionServiceNow
May 54 months agoNational Hockey LeagueUsed AI Control Tower to scale AI across 32 clubs and 1,300+ games a seasonAdoptionServiceNow
May 54 months agoHDFC BankDeployed ServiceNow AI across IT and risk operations with AI Control Tower as governance layerExpansionServiceNow
May 54 months agoRolls-RoyceScaled AI self-service and autonomous actions across IT, HR and finance shared servicesExpansionServiceNow
April 2026
Apr 275 months agoROSSMANNDeployed six AI agents to handle store service requests across 800+ stores, replacing phone intakeMigrationfrom phone-based store supportServiceNow
Apr 225 months agoTridentCareAutomated scheduling across 127 markets and 5.4 million annual visits on ServiceNow CRMMigrationfrom manual coordinationServiceNow
March 2026
Mar 16 months agoNTT DOCOMOBuilt autonomous inter-carrier roaming fault resolution with StarHub on ServiceNow CRMExpansionServiceNow
September 2025
Sep 31 year agoGeneral Services AdministrationStruck a OneGov deal giving federal agencies up to 70% off ServiceNow ITSM Pro through 2028AdoptionServiceNow
August 2025
Aug 191 year agoDFL Deutsche Fußball LigaMade ServiceNow the core platform for IT, HR and CRM workflows, replacing legacy systemsMigrationfrom legacy systemsServiceNow
April 2025
Apr 231 year agoVodafone BusinessMoved 600 Irish business customers and 28 products onto ServiceNow telecom service managementAdoptionServiceNow
Apr 161 year agoBradesco FoundationRan IT and purchasing for 40 schools and 4,000+ staff on ServiceNowAdoptionServiceNow
About and retention

Retention over time

  • Renewed
  • Adopted or expanded
  • Customer moved away
  • Consolidated
20252026
ServiceNow
Category
Enterprise apps
Stories
21
Website
servicenow.com

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