Adopted · Press release · May 2026 · ServiceNow AI Platform
Built a zero-touch service desk aiming to resolve 90% of tickets autonomously
Stated outcome: goal: 90% of tickets autonomous
From ServiceNow brings Autonomous Workforce to every major business function, ServiceNow, May 2026.6 months agoChecked Sep 26, 2026 Docusign stack · ServiceNow customers
| What |
|---|
| UndatedPlaced Elasticsearch at the heart of its Intelligent Agreement Management platform |
| What |
|---|
| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
Storiesby Glyph