State of Hawaii ServiceNow

How State of Hawaii uses ServiceNow

Adopted · Press release · Jul 2026 · ServiceNow AI Platform, IT Service Management

Read the source

Launched a statewide AI-enabled help desk and shared service platform in six weeks

Stated outcome: live in six weeks

From ServiceNow accelerates AI-powered government reinvention across nearly all 50 U.S. states with new customer wins, ServiceNow, Jul 2026.2 months ago State of Hawaii stack · ServiceNow customers

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Jul 20262 months ago	Experian	Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform ExperianExpandedServiceNow	ServiceNowPress release
Jul 20262 months ago	California Housing Finance Agency	Deployed AI self-service and agentic ticket resolution for its Dream for All call center California Housing Finance AgencyAdoptedServiceNow	ServiceNowPress release
Jul 20262 months ago	District of Columbia	Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform District of ColumbiaConsolidatedfrom patchwork contact center toolstargeting 60% faster grants processingServiceNow	ServiceNowPress release
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Jul 20262 months ago	Leidos	Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution LeidosExpanded$3M+ annual savings expectedServiceNow	ServiceNowPress release
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