Adopted · Press release · Jul 2026 · ServiceNow AI Platform, IT Service Management
Launched a statewide AI-enabled help desk and shared service platform in six weeks
Stated outcome: live in six weeks
From ServiceNow accelerates AI-powered government reinvention across nearly all 50 U.S. states with new customer wins, ServiceNow, Jul 2026.3 months agoChecked Sep 26, 2026 State of Hawaii stack · ServiceNow customers
| What |
|---|
| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
| May 2026Connected ERP and operational platforms through Workflow Data Fabric to act on data in real time |
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