Moved from patchwork contact center tools · Press release · Jul 2026 · ServiceNow EmployeeWorks, AI Control Tower
Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform
Stated outcome: targeting 60% faster grants processing
From ServiceNow accelerates AI-powered government reinvention across nearly all 50 U.S. states with new customer wins, ServiceNow, Jul 2026.2 months ago District of Columbia stack · ServiceNow customers
| Date | What |
|---|---|
| Jul 20262 months ago | Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 20262 months ago | Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 20262 months ago | Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 20262 months ago | Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 20262 months ago | Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
| May 20264 months ago | Connected ERP and operational platforms through Workflow Data Fabric to act on data in real time |
Saturdays: new public customer stories, renewals and migrations, only in weeks with some.