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SiemensServiceNow

How Siemens uses ServiceNow

Adopted · Press release · May 2026 · ServiceNow AI Platform

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More from Siemens

ExpandedSep 15SalesforceUsed Agentforce to qualify every inbound lead for its 18,000 sellersSalesforceStory →AdoptedUnverifiedUndatedSalesforceBring complex industrial buying online and engage and qualify inbound leads on demand.salesforce.comStory →Moved toUndatedElasticMoved security analytics from self-run infrastructure to Elastic Cloud across 300,000 endpointsElasticStory →Moved toUndatedConfluentUnified streaming backbone replacing fragmented open-source Kafka and Amazon MSK clustersleft self-managed Apache Kafka and Amazon MSKconfluent.ioStory →AdoptedUndateddbt LabsData mesh transformations on Snowflake shared across 70,000 internal data consumersgetdbt.comStory →Moved toUndatedSnowflakeSiemens Data Cloud: enterprise data mesh replacing an on-prem SAP HANA data lakeleft on-premises SAP HANA data lakesnowflake.comStory →
What
Sep 2026Used Agentforce to qualify every inbound lead for its 18,000 sellers
SalesforceExpandedSalesforce
UndatedBring complex industrial buying online and engage and qualify inbound leads on demand.unverified
SalesforceAdoptedsalesforce.com
UndatedMoved security analytics from self-run infrastructure to Elastic Cloud across 300,000 endpoints
ElasticMoved tofrom self-managed data-center infrastructureElastic
UndatedUnified streaming backbone replacing fragmented open-source Kafka and Amazon MSK clusters
ConfluentMoved tofrom AWSconfluent.io
UndatedData mesh transformations on Snowflake shared across 70,000 internal data consumers
dbt LabsAdoptedgetdbt.com
UndatedSiemens Data Cloud: enterprise data mesh replacing an on-prem SAP HANA data lake
SnowflakeMoved tofrom SAPsnowflake.com

Other ServiceNow customers

ExpandedJul 23ExperianExpanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platformServiceNowStory →AdoptedJul 22California Housing Finance AgencyDeployed AI self-service and agentic ticket resolution for its Dream for All call centerServiceNowStory →ConsolidatedJul 22District of ColumbiaReplaced a patchwork of contact center and workflow tools with the ServiceNow AI PlatformServiceNowStory →ExpandedJul 22City of RaleighPut AI agents on service ticket routing and is extending AI service to 500,000 residentsServiceNowStory →AdoptedJul 22State of HawaiiLaunched a statewide AI-enabled help desk and shared service platform in six weeksServiceNowStory →ExpandedJul 22LeidosAutomated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolutionServiceNowStory →
What
Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform
ExperianExpandedServiceNow
Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center
California Housing Finance AgencyAdoptedServiceNow
Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform
District of ColumbiaConsolidatedfrom patchwork contact center toolsServiceNow
Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents
City of RaleighExpandedServiceNow
Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks
State of HawaiiAdoptedServiceNow
Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution
LeidosExpandedServiceNow