Moved from legacy systems · Press release · Aug 2025 · IT Service Management, HR Service Delivery, ServiceNow CRM
Made ServiceNow the core platform for IT, HR and CRM workflows, replacing legacy systems
From ServiceNow and DFL Partner to Transform Workflows Across the Entire Bundesliga Ecosystem, ServiceNow, Aug 2025.1 year agoChecked Sep 26, 2026 DFL Deutsche Fußball Liga stack · ServiceNow customers
| What |
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| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
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