Expanded · Press release · May 2026 · Now Assist, ServiceNow Workflow Data Fabric
Ran case management, discovery and SecOps at scale on ServiceNow's new data foundation
Stated outcome: database tasks 2x faster
From ServiceNow launches the real-time data foundation that puts autonomous AI to work across the enterprise, ServiceNow, May 2026.6 months agoChecked Sep 26, 2026 PayPal stack · ServiceNow customers
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| Oct 2025Scaled ChatGPT Enterprise to 24,000+ employees and adopted ACP for checkout in ChatGPT |
| Jun 2025Standardized company-wide OpenTelemetry observability on Datadog across payment apps |
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| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
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