PayPal ServiceNow

How PayPal uses ServiceNow

Expanded · Press release · May 2026 · Now Assist, ServiceNow Workflow Data Fabric

Read the source

Ran case management, discovery and SecOps at scale on ServiceNow's new data foundation

Stated outcome: database tasks 2x faster

From ServiceNow launches the real-time data foundation that puts autonomous AI to work across the enterprise, ServiceNow, May 2026.4 months ago PayPal stack · ServiceNow customers

More from PayPal

Date	Vendor	What	Source
Oct 202511 months ago	OpenAI	Scaled ChatGPT Enterprise to 24,000+ employees and adopted ACP for checkout in ChatGPT OpenAIExpanded24,000+ employeesPayPal	PayPalPress release
Jun 20251 year ago	Datadog	Standardized company-wide OpenTelemetry observability on Datadog across payment apps DatadogConsolidatedDatadog	DatadogVendor case study

Other ServiceNow customers

Date	Customer	What	Source
Jul 20262 months ago	Experian	Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform ExperianExpandedServiceNow	ServiceNowPress release
Jul 20262 months ago	California Housing Finance Agency	Deployed AI self-service and agentic ticket resolution for its Dream for All call center California Housing Finance AgencyAdoptedServiceNow	ServiceNowPress release
Jul 20262 months ago	District of Columbia	Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform District of ColumbiaConsolidatedfrom patchwork contact center toolstargeting 60% faster grants processingServiceNow	ServiceNowPress release
Jul 20262 months ago	City of Raleigh	Put AI agents on service ticket routing and is extending AI service to 500,000 residents City of RaleighExpanded66% lower service desk costsServiceNow	ServiceNowPress release
Jul 20262 months ago	State of Hawaii	Launched a statewide AI-enabled help desk and shared service platform in six weeks State of HawaiiAdoptedlive in six weeksServiceNow	ServiceNowPress release
Jul 20262 months ago	Leidos	Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution LeidosExpanded$3M+ annual savings expectedServiceNow	ServiceNowPress release

Customer stories by email

Saturdays: new public customer stories, renewals and migrations, only in weeks with some.