Moved from phone-based store support · Press release · Apr 2026 · ServiceNow AI Platform
Deployed six AI agents to handle store service requests across 800+ stores, replacing phone intake
Stated outcome: routing accuracy up from 56% to 94%
From ServiceNow, ServiceNow, Apr 2026.6 months agoChecked Sep 26, 2026 ROSSMANN stack · ServiceNow customers
| What |
|---|
| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
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