Adopted · Press release · Sep 2025 · IT Service Management, Now Assist
Struck a OneGov deal giving federal agencies up to 70% off ServiceNow ITSM Pro through 2028
Stated outcome: 70% discount through September 2028
From GSA and ServiceNow Strike Landmark OneGov Deal to Accelerate AI-Driven Government Modernization, ServiceNow, Sep 2025.1 year agoChecked Sep 26, 2026 General Services Administration stack · ServiceNow customers
| What |
|---|
| Sep 2026Signed a 27-month OneGov deal for consumption-based ChatGPT access across federal agencies |
| Feb 2026Hrs power bi power apps Databricks dev support for hrs products and services call 1 |
| Feb 2026Databricks engineering services |
| Aug 2025Made ChatGPT Enterprise available government-wide for $1 per agency via OneGov |
| What |
|---|
| Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform |
| Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center |
| Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform |
| Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents |
| Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks |
| Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution |
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