Skip to content
Stories.
NTT DOCOMOServiceNow

How NTT DOCOMO uses ServiceNow

Expanded · Press release · Mar 2026 · ServiceNow CRM

Read the source

More from NTT DOCOMO

DateWhat
Mar 20266 months agoLaunched commercial 5G Core services on a hybrid AWS and on-premises environment
AWSAdoptedAmazon

Other ServiceNow customers

DateWhat
Jul 20262 months agoExpanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform
ExperianExpandedServiceNow
Jul 20262 months agoDeployed AI self-service and agentic ticket resolution for its Dream for All call center
California Housing Finance AgencyAdoptedServiceNow
Jul 20262 months agoReplaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform
District of ColumbiaConsolidatedfrom patchwork contact center toolsServiceNow
Jul 20262 months agoPut AI agents on service ticket routing and is extending AI service to 500,000 residents
City of RaleighExpandedServiceNow
Jul 20262 months agoLaunched a statewide AI-enabled help desk and shared service platform in six weeks
State of HawaiiAdoptedServiceNow
Jul 20262 months agoAutomated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution
LeidosExpandedServiceNow

Customer stories by email

Saturdays: new public customer stories, renewals and migrations, only in weeks with some.

Double opt-in. Unsubscribe any time.