

How NTT DOCOMO uses ServiceNow
Expanded · Press release · Mar 2026 · ServiceNow CRM
Built autonomous inter-carrier roaming fault resolution with StarHub on ServiceNow CRM
Stated outcome: commercial launch targeted H2 2026
From NTT DOCOMO, StarHub, and ServiceNow keep travelers connected with autonomous roaming resolution using ServiceNow CRM, ServiceNow, Mar 2026.8mo8 months agoChecked Sep 26, 2026 NTT DOCOMO stack · ServiceNow customers
Other ServiceNow customers
| Date | Customer | What | Source |
|---|
| Jul 20263mo3 months ago | Experian | Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform ExperianExpandedServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |
| Jul 20263mo3 months ago | California Housing Finance Agency | Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center California Housing Finance AgencyAdoptedServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |
| Jul 20263mo3 months ago | District of Columbia | Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform District of ColumbiaConsolidatedfrom patchwork contact center toolstargeting 60% faster grants processingServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |
| Jul 20263mo3 months ago | City of Raleigh | Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents City of RaleighExpanded66% lower service desk costsServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |
| Jul 20263mo3 months ago | State of Hawaii | Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks State of HawaiiAdoptedlive in six weeksServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |
| Jul 20263mo3 months ago | Leidos | Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution LeidosExpanded$3M+ annual savings expectedServiceNow | ServiceNowPress release · Checked Sep 26, 2026 |