Who uses what

Stories572Customers410

572 stories · 410 customers

VodafoneServiceNow

How Vodafone uses ServiceNow

Adopted · Press release · Apr 2025 · Telecom Service Management

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Other ServiceNow customers

ExpandedJul 23ExperianExpanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platformServiceNowStory →AdoptedJul 22California Housing Finance AgencyDeployed AI self-service and agentic ticket resolution for its Dream for All call centerServiceNowStory →ConsolidatedJul 22District of ColumbiaReplaced a patchwork of contact center and workflow tools with the ServiceNow AI PlatformServiceNowStory →ExpandedJul 22City of RaleighPut AI agents on service ticket routing and is extending AI service to 500,000 residentsServiceNowStory →AdoptedJul 22State of HawaiiLaunched a statewide AI-enabled help desk and shared service platform in six weeksServiceNowStory →ExpandedJul 22LeidosAutomated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolutionServiceNowStory →
What
Jul 2026Expanded to agentic AI workflows across HR, IT, asset and risk, linked to its Ascend platform
ExperianExpandedServiceNow
Jul 2026Deployed AI self-service and agentic ticket resolution for its Dream for All call center
California Housing Finance AgencyAdoptedServiceNow
Jul 2026Replaced a patchwork of contact center and workflow tools with the ServiceNow AI Platform
District of ColumbiaConsolidatedfrom patchwork contact center toolsServiceNow
Jul 2026Put AI agents on service ticket routing and is extending AI service to 500,000 residents
City of RaleighExpandedServiceNow
Jul 2026Launched a statewide AI-enabled help desk and shared service platform in six weeks
State of HawaiiAdoptedServiceNow
Jul 2026Automated IT and HR services for 50,000 employees, aiming for 60% autonomous ticket resolution
LeidosExpandedServiceNow