Adopted · Vendor case study · Undated · Claude Platform · Unverified
Powering custom AI agents for enterprise customer service workflows
Stated outcome: Up to 80% reduction in human handle times for customers running custom agents
Sonnet could handle a lot of those in one shot.
From Zendesk Claude and AWS case study | Claude by Anthropic, anthropic.com.Checked Oct 9, 2026 Zendesk stack · Anthropic customers
Unverified: found by the daily run and not yet checked by hand.
| What |
|---|
| UndatedBuilding custom agents for customer and employee service tasksunverified |
| UndatedZendesk empowers GTM teams with customer insights & accelerates AI data readinessunverified |
| What |
|---|
| Oct 2026Modernizing government systems and speeding up software delivery.unverified |
| Sep 2026Replaced two homegrown Slackbots with Claude Tag to take production alerts to fixes |
| Sep 2026Rolled out Claude Code and Cowork to about 700 people, starting with its 1,500-person tech arm |
| Sep 2026Scaled Claude across its Assure insurance platform to thousands of staff in a 14,000-person unit |
| Aug 2026Built its Rovo agents on Claude via Google Cloud, running over 5 million agents a month |
| Jul 2026Embedded Claude Code in its engineering platforms and trained more than 30,000 associates on Claude |
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