Who uses what

Stories552Customers397

552 stories · 397 customers

ZendeskAnthropic

How Zendesk uses Anthropic

Adopted · Vendor case study · Undated · Claude Platform, Claude Sonnet, Claude Code · Unverified

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Building custom agents for customer and employee service tasks

Stated outcome: 1 million custom agent executions in 7 weeks

Zendesk, which provides AI for customer and employee service, built a way for its customers to create their own AI agents for the parts of their service work that are specific to their business.

From Zendesk Claude and AWS case study | Claude by Anthropic, claude.com.Checked Oct 11, 2026 Zendesk stack · Anthropic customers

Unverified: found by the daily run and not yet checked by hand.

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Other Anthropic customers

AdoptedUnverifiedOct 14GovTech SingaporeModernizing government systems and speeding up software delivery.anthropic.comStory →Moved toSep 4CarvanaReplaced two homegrown Slackbots with Claude Tag to take production alerts to fixesAnthropicStory →AdoptedSep 2PictetRolled out Claude Code and Cowork to about 700 people, starting with its 1,500-person tech armAnthropicStory →ExpandedSep 1DXC TechnologyScaled Claude across its Assure insurance platform to thousands of staff in a 14,000-person unitAnthropicStory →AdoptedAug 28AtlassianBuilt its Rovo agents on Claude via Google Cloud, running over 5 million agents a monthAnthropicStory →ExpandedJul 27CognizantEmbedded Claude Code in its engineering platforms and trained more than 30,000 associates on ClaudeAnthropicStory →
What
Oct 2026Modernizing government systems and speeding up software delivery.unverified
GovTech SingaporeAdoptedanthropic.com
Sep 2026Replaced two homegrown Slackbots with Claude Tag to take production alerts to fixes
CarvanaMoved tofrom homegrown SlackbotsAnthropic
Sep 2026Rolled out Claude Code and Cowork to about 700 people, starting with its 1,500-person tech arm
PictetAdoptedAnthropic
Sep 2026Scaled Claude across its Assure insurance platform to thousands of staff in a 14,000-person unit
DXC TechnologyExpandedAnthropic
Aug 2026Built its Rovo agents on Claude via Google Cloud, running over 5 million agents a month
AtlassianAdoptedAnthropic
Jul 2026Embedded Claude Code in its engineering platforms and trained more than 30,000 associates on Claude
CognizantExpandedAnthropic