Expanded · Vendor case study · Jul 2026 · Azure OpenAI, Microsoft Foundry
Built its CRATER agentic assistant on Azure OpenAI and Microsoft Foundry for customer service
Stated outcome: 75,000 interactions a month, up 650%; CSAT 84.6%
From tiket.com and Microsoft Bring Seamless Travel Services to Life with AI, Microsoft, Jul 2026.2 months ago tiket.com stack · Microsoft customers
| Date | What |
|---|---|
| Aug 20264 weeks ago | Renewed its partnership to give 1 million public school teachers access to Microsoft Copilot |
| Jul 20262 months ago | Deployed Security Copilot across 15 campuses to speed threat triage |
| Jul 20262 months ago | Standardized on Microsoft's AI portfolio, giving 70,000 students and staff access |
| Jul 20262 months ago | Deployed two Copilot Studio audit agents to auditors across 39 countries |
| Jul 20262 months ago | Built a governed reasoning agent on Azure over 200,000 patient-years of clinical trial data |
| Jun 20263 months ago | Rolled out Microsoft 365 Copilot on Microsoft 365 E7 to all 56,000 employees in 54 countries |
Saturdays: new public customer stories, renewals and migrations, only in weeks with some.