Expanded · Vendor case study · Jul 2026 · Azure OpenAI, Microsoft Foundry
Built its CRATER agentic assistant on Azure OpenAI and Microsoft Foundry for customer service
Stated outcome: 75,000 interactions a month, up 650%; CSAT 84.6%
From tiket.com and Microsoft Bring Seamless Travel Services to Life with AI, Microsoft, Jul 2026.3 months agoChecked Sep 26, 2026 tiket.com stack · Microsoft customers
| What |
|---|
| Oct 2026Use AI across roles from engineering and production to procurement and sales.unverified |
| Oct 2026Modernize data platform to enhance care delivery and operations.unverified |
| Aug 2026Renewed its partnership to give 1 million public school teachers access to Microsoft Copilot |
| Jul 2026Deployed Security Copilot across 15 campuses to speed threat triage |
| Jul 2026Standardized on Microsoft's AI portfolio, giving 70,000 students and staff access |
| Jul 2026Deployed two Copilot Studio audit agents to auditors across 39 countries |
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