Adopted · Press release · Apr 2026 · Gemini Enterprise for Customer Experience
Rolled out AI phone agents for store calls, resolving requests four times faster in a 50-store pilot
Stated outcome: 4x faster support
Nobody likes getting trapped in a phone menu.Jordan Broggi, EVP of Customer Experience and President of Online, The Home Depot
From The Home Depot Delivers Customer Support Four Times Faster Using Google Cloud's Gemini Enterprise for Customer Experience, Google Cloud, Apr 2026.6 months agoChecked Sep 26, 2026 The Home Depot stack · Google Cloud customers
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| Oct 2026Deploy AI agents to classify documents, manage internal content, and surface insights.unverified |
| Sep 2026Signed a five-year deal to deploy Gemini agents across corporate and institutional banking |
| Sep 2026Moved its global Android Automotive software development environment to the Horizon platform |
| Sep 2026Adopted Gemini Enterprise and WeatherNext 2 for load forecasting and financial planning |
| Aug 2026Adopted Gemini Enterprise for Legal as one of the first law firms on the platform |
| Aug 2026Signed a strategic deal to scale Gemini Enterprise across customer care and enterprise data |
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