Rolled out AI phone agents for store calls, resolving requests four times faster in a 50-store pilot
Stated outcome: 4x faster support
Nobody likes getting trapped in a phone menu.Jordan Broggi, EVP of Customer Experience and President of Online, The Home Depot
From The Home Depot Delivers Customer Support Four Times Faster Using Google Cloud's Gemini Enterprise for Customer Experience, Google Cloud, Apr 2026.5 months ago The Home Depot stack · Google Cloud customers